Next plc Sucks Customer Reviews and Feedback
Next plc (styled as next) is a British multinational clothing, footwear and home products retailer, headquartered in Enderby, Leicestershire. It has around 700 stores, of which circa 500 are in the United Kingdom, and circa 200 across Europe, Asia and the Middle East. Next is the largest clothing retailer by sales in the United Kingdom, having overtaken Marks & Spencer in early 2012 and 2014.
A former manager says, "I was a deputy manager [at Next] and you were basically the whipping boy for the store manager. I had days off swapped at short notice when I had plans, not much training, questioned why tasks hadn’t been done despite very few staff and generally was given the work that the manager didn’t want to do. Would not recommend."
Current Employee - Human Resources Team says"They lied about the hours, instead of working part time your required to work from 8am-7:30pm mon-fri to make at best 400$ a week instead of $700-1500 posted. You need to chat in person with 100 people a day in person. You will be working at best buy selling cable packages. It's easy to get hired into the company but most employees get laid off the first week or two."
Former Employee - Womenswear Sales Assistant says"Little to no training or support from management, on my second week I was the most trained person on womenswear in a large store. At this point my computer account wasn't activated to process returns and there was not manager to be seen. Pays their staff the minimum wage, which they are expected to make up with incentivised goals- such as collecting parcels from the parcel room in under 2 minutes (including the older lady that was forced to run from across the store to be able to do this) + company purposely give contracts of 4/6 guaranteed hours a week, to allow them more flexibility at the cost of giving their workers no job security. Overall unfriendly work culture, everyone miserable. When I handed my resignation in after 5 weeks, I was told management wouldn't care because they have such a ridiculously high turnover of staff anyway."
Former Employee - Software Tester says"Terriblely organised, running regression tests every day manually rather than automating it , Bullyish managers who think they can talk down to employees who arent in their clique Management appear to do very little while employees are busting their butts to finish an insane workload. No clue about the importance of automation and frankly managers who dont understand automation properly, not using agile or any discernible methodology , its a mess really."
Former Employee - Retail Sales Associate says"Hey thanks for the review. Thanks for sharing how you have had a positive experience working with our teams in-store. Our people and company culture is a great part of being part of the business. We are really sorry to hear about the following concerns. As a business we want to ensure that our teams are supported and feel happy. We'd advise speaking to your Line Manager regarding any cause of concern and also our HR teams. Regarding pay, as a business we follow the statutory guidelines provided by the Government regarding pay in the our teams and would like to advise, in terms of hours we have applied an Employee Shift Portal. This allows our teams to offer and swap shifts to help provide flexibility and balance. We'd suggest using this tool to help manage hours and patterns for the future."
Former Employee - Sales Consultant says"none that i can think of"
Current Employee - Warehouse Picker says"Hard work, can be repetitive, hard going, lots of Eastern Europeans, my niece works here and almost took them to court for trying to pay her a lot less money and not giving her the right shifts. i think she has posted a review on here and I back her up 100%"
Current Employee - Trainee Buyer says"No life. Work all day, evenings and weekends. Don't even take lunch breaks it's that busy."
Current Employee - Customer Service Manager says"slave labour, low pay and rude management"
Former Employee - Software Engineer says"Poor people management allways having emergencies"
Administrator and Retail Assistant (Former Employee) says"Possibly the worse place I've ever worked! Got bullied out of the job by the office manager. At more than one point I was being sick with anxiety before starting work. Offered no support and in the end left due to my anxiety with low self esteem and feeling like I wasn't good enough for any other job because I had been beaten down so muchNothingEverything. Horrible hours. Bad management."
Stock Assistant (Former Employee) says"Worst place to work, managers bully you into doing hours you don't wantManagers have no comunication skill when speaking to staff, make you fell really smallWork load is too much in the short space they want it workedGood work banterManager's think they are better than you"
Sales Advisor (Current Employee) says"Not a great company to work for management so lazy rest of the staff okish, not really showed what to do just told to get on with things, and no one to talk to about problems. A couple of staff r friends who r bullies and they work toget all the time and serve each other which is wrong!!! Management won’t deal with them. And too many little groups of people moaning about each other not a fun place to work but it pays the bills just need to find another job!Easy moneyManagement"
Manager Assistant (Current Employee) says"Not a nice place to work your just a number. You can treat the sales staff like you don't care as they are easy to replace, I would not recommend anyone to take a job with next unless you don't want a life awful companyNoneLots"
Credit Fraud Specialist (Former Employee) says"disorganised and bad Management. Managers are unprofessional and the structure of the processes is bad too. Really awful experience and many have said the same before but I truly didn't know it was this bad. no respect"
Upholsterer (Former Employee) says"With working in the trade for all these years this was the worst place iv ever worked!!! Managers with NO EXPERIENCE! Wages....Well easily to say its just complete Slave labour! Trying to run a Upholstery factory like Distribution isn't ever going to work but they keep pointing it in that direction...Not bothered about anyone's idea's on helping the company progress....complete waste of time trying to help! Now changed the contracts to alternate shifts in which for staff that have issues on doing shifts do to i.e child care etc The company are not listening to these people so its either sign the shift change or but made redundant.....absolutely joke!AVOID THIS PLACE AT ALL COSTS!!"
Team Manager (Former Employee) says"avoid working here if you care for people and organisation worse place i have ever worked in 35 years of working at some great companies. how they make any money is a miraclenonePoor morale unorganised chaos run by people without any management skills or empathyy"
Frame Assembler (Current Employee) says"Treated like rubbish, management do not care about you. You are just a number. Poorly run! Bonus pay is unacceptable. Wagers always wrong, when asking managers to help with wagers, response was always “what do you want me to do about it, it’s your money”.NoneEverything."
Stockroom Assistant (Former Employee) says"Do not work, or even apply to work for Next. They treat staff terribly, have no respect or care for anything apart from profit, unless you are friend or family of management, then you’ll quickly jump up the ranks!NoneEverything"
Customer service advisor (Former Employee) says"Worse company ever. Would my work here if they paid me in gold. Would rather walk ferrets for a living then work for this company again. Probably better pay.NoneAll"
Temporary sales support (Former Employee) says"If you actually wanna get paid for a job, don't work at next. At my induction they told me I'd have work for a month then my contract ended after three days, the only indication I got that I wasn't coming back to work was a p45 through the mail, no goodbye or word from the manager or anything. Then I found out that they had taxed me for the 11 hours of work I'd done there. They I'd done this year and they didn't get me to sign a starter declaration or anything. An evil company that treats their employees like trash.NoneNo job security, no respect for you as a person"
worker (Former Employee) says"Working at Next as a worker, on any position is an absolute joke! Huge number of problems. Ridiculously high targets! Bad attitude of staff! Low quality management!!! And the unfair justice all over that place..... To be avoided at all costs........:None!Everything is wrong there!"
Van Delivery Driver (Current Employee) says"Bad place to work full of bullies, constant turn over of staff, I personally have been victimised for the past 3 years reported it and guess what not interested, do yourself a favour don't work hereNoneNone"
Team Member (Former Employee) says"There's a general lack of information for staff. The job can be stressful and is very hard work physically as you are on your feet all day moving heavy rails, equipment, furniture and you are also up and down ladders a lot."
Warehouse Operative (Former Employee) says"Waste of time its like slave Labour. I would rather be unemployed than work at next. Pay rates are good but they dont treat u fairly enough ti other people"
Sales Assistant (Former Employee) says"I worked for next for a year and in that year I have learned how incompetent the managers are . Bristol cribbs branch that is run by the most horrible woman who would flick her fingers at employees she also brough her horrible daughter completely clueless to run a departmnt and boss people around . Not also she would flick her fingers at people but lash out on the shop floor like a lunatic. The job it self is not worth it or the pay , you work long hours and get nothing for it . Also have to buy their uniform and wear uncomfortable clothes for 8 to 10 hours . DO NOT APPLY !"
Sales Coordinator (Former Employee) says"More work was done and expected with little pay and lack of appreciation. Hard to progress and the system didn’t operate fairly. ......................"
Sales Assistant (Former Employee) says"If I could give this company 0 stars I would. First day management shouted at me and my fellow team member just because there was anything to do so we started to tidy. They don’t care about you."
LGV 1 Driver (Former Employee) says"Bad company to work for no duty care to the employee management are rubbish to deal with I wouldn’t recommend my worst enemy to work for this shower. no care to nobody hound you and sack you ,not approachableNoneNone"
Hygiene Operative (Former Employee) says"Not a nice place to work the managers give out personal phone numbers out to agency which is our personal data protection and you dont need interviews at ndl cos they use workers a slaves n that just part of wat they do.JokeVery"
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In The News
Bloomberg reports"Next Pulls Boohoo Clothing From Web on Concern Over Labor Abuse"
Simply Wall St reports"Things Look Grim For NEXT plc (LON:NXT) After Today’s Downgrade"
Motley Fool reports"CRH PLC (CRH) Q1 2020 Earnings Call Transcript"
just-style.com reports"Next fears virus sales hit more than supply issues"